Win-Fin provides services for agent support of exchange and payment transactions of fiat currency to cryptocurrency, and cryptocurrency to fiat currency for the user (hereinafter referred to as "Exchange Services"), as well as custodial cryptocurrency wallet services allowing to store funds, transfer them and manage accounts in supported cryptocurrencies (hereinafter referred to as "Custodial Wallet Services") (both services will be referred to as "Services" hereinafter).
1. terms and definitions
The terms "You/Yours" and "Client" refer to a natural person who has agreed to all Win-Fin terms and conditions and other relevant principles and uses the available services of the win-fin.com service.
The term "Your Wallet" refers to the virtual cryptocurrency wallet for assets that Win-Fin creates and uses at your request at the time of the transaction.
Temporary Stored Assets" means crypto-assets that are stored in your Wallet at the time of the transaction. The ownership of the "Temporary Stored Assets" remains with Win-Fin until the time the transaction is completed. After the transfer operation, Win-Fin closes your "Temporary Crypto Wallet" without your consent after the exchange operation.
Win-Fin does not conduct an exchange transaction when Win-Fin is required to do so by applicable law. As the owner of the Temporary Stored Assets, we bear any associated risks.
"Order" means (l) our purchase of cryptocurrency equivalent to your Transaction Amount through the Win-Fin Platform at the time of that Transaction; or (ll) our sale of cryptocurrency through the Win-Fin Platform at the time of that Transaction. Any Orders relating to Clauses (I) and (II) of this Section shall constitute a bilateral transaction, the parties to which are solely Win-Fin and you.
2 Basic Principles of the Services
Win-Fin reserves the right, if necessary, to request additional information and documents from You in accordance with applicable law and Win-Fin's internal procedures. If you fail to provide the requested information or documents, Win-Fin has the right to restrict your access to the Platform and refuse to provide services.
Win-Fin does not provide Services to legal entities.
Win-Fin does not store, protect or manage fiat currency on your behalf, only helps to connect the seller and buyer of your Temporary Crypto Assets and you.
Win-Fin does not provide financial/investment advice. Win-Fin is not a bank, is not involved in banking transactions, exchanging CFAs, raising money from users for investment purposes and paying income by raising assets from new users.
3. order processing
Win-Fin is not responsible for delays or failures in the fulfillment of orders resulting from problems in telecommunication, computer and other systems; blocking or closing of accounts, freezing or withholding of funds, denial of service; change of political regimes, civil strike; and actions of third parties beyond the control of the Win-Fin service.
An order shall be deemed fulfilled if:
(l) Win-Fin has helped to connect you and the Seller to carry out the purchase of the required amount of cryptocurrency on your Temporary Cryptocurrency Balance (in case of helping you to buy Cryptocurrency from the Seller) equivalent to your amount in fiat and further help in its sale with the help of the Buyer of your Temporary Cryptocurrency Balance to the fiat account specified by you (in case of helping you to sell your Cryptocurrency); or (II) the required amount of Cryptoassets has been transferred to another public blockchain address specified by you, in the event of failure in assisting the sale of your Temporary Cryptocurrency Balance to the Buyer.
Win-Fin may charge a commission for processing an Order. The fee is included in the rate of the upcoming transaction before the Order is confirmed and you agree to it as soon as you confirm the assistance in the purchase and sale of your Temporary Cryptocurrency Balance.
If you provide incorrect or false information when placing an Order (including, but not limited to, bank account/card/wallet number belonging to a third party), which subsequently caused the inability to fulfill the Order, the fees associated with the cancellation of the Order shall be paid by you.
After the Order is fulfilled, the transferred funds cannot be refunded.
In case the amount of the forthcoming cryptocurrency purchase differs by more than 5% from the amount specified at the time of the Order, Win-Fin has the right to unilaterally reject the Order.
Due to the volatility of the cryptocurrency market and the possibility of significant price fluctuations, situations may arise when the price of a certain amount of cryptocurrency may change between the time of the Order initiation and the time of its processing. If the amount of the forthcoming assistance to your Temporary Cryptocurrency Balance purchase by us differs from the market value by more than 5% between the time of the Order initiation and the time of its processing, Win-Fin reserves the right to reject the transaction and contact you with the new cryptocurrency payment amount. You can either reject the transaction or proceed with it at the new rate.
When making a refund, all commission costs for transferring cryptocurrency or fiat money are deducted from the funds received from you.
Win-Fin reserves the right to temporarily hold the funds transferred by you on your Temporary Cryptocurrency Balance in case of attempted attacks on the server, as well as any hacking attempts and fraudulent actions with the scripts of the Website. Funds will be returned to You by the same payment method upon request.
By using the Services, you agree that Win-Fin's liability is limited to the funds received from you to fulfill the Order. Win-Fin makes no additional warranties and assumes no additional obligations to you.
Win-Fin reserves the right to refuse to accept an Order or cancel any Order in process.
4. liability and indemnification
Win-Fin agrees to use reasonable efforts to ensure timely processing of Orders, but Win-Fin makes no representations or warranties as to how long it will take, as this process is driven by a variety of factors beyond Win-Fin's control.
The Services are provided to the best of Win-Fin's ability without any representations or warranties of any kind, whether express, implied or statutory. Win-Fin does not guarantee acceptance of any Order. By acknowledging this, you hereby agree that Win-Fin shall not be liable for damages or losses resulting from or related to: (I) the inaccuracy, inaccuracy, or omission of cryptocurrency price data, (II) error or delay in the transmission of such data, or (III) the discontinuance of the publication of such data.
To the fullest extent permitted by applicable law, in no event shall Win-Fin or its subsidiaries and affiliates, beneficiaries, owners, shareholders, shareholders, board members, directors, representatives, attorneys, officers, managers, employees, agents and contractors be liable for any lost profits or business opportunity, diminution in value, loss, damage or leakage of data, or for damages whether intentional, incidental, consequential, moral turpitude or similar damages arising from
You acknowledge that Win-Fin is not responsible for the actions of third parties providing investment or financial advice and investment or other services to you through the Platform.
5. Acceptable Use Policy
By using the Services, you irrevocably agree: Not to violate the law, defame, libel, threaten, intimidate or harass anyone; Not to impersonate another person; Not to conceal your location through IP proxying or other means; Not to misappropriate or infringe publicity, intellectual property or other proprietary rights; and Not to violate any applicable laws or regulations.
6. Dispute Resolution and Applicable Law
Win-Fin and you agree that disputes arising between you will be primarily resolved by mutual negotiation. In such case, you must contact Win-Fin by sending a message to the service support team or by using other contact information provided by you to Win-Fin to access the service.
8. Third parties
9. Termination Policy
Win-Fin reserves the right to terminate your access to use the Services in its sole discretion at any time and without notice.
You may delete your account on the Platform at any time (if the profile creation functionality is supported by the service) upon request to the support team at https://t.me/WiNFiN_SUPPORT.
10. Right to use the Services
In accordance with its regulatory obligations, Win-Fin prohibits the provision of the Services in certain jurisdictions (hereinafter referred to as "Prohibited Jurisdictions").
By creating an account, you represent and warrant that you are: of legal age to enter into a binding contract (minimum 18 years of age); have not been previously disqualified from using the Services; are not located in or are not a resident of a Prohibited Jurisdiction; and will not use the Services if prohibited by applicable law in your jurisdiction.
Win-Fin has the right to reject your Orders and freeze your Temporary Cryptocurrency Balances stored in our wallets if we find that you have provided us with false or misleading information regarding your eligibility to use the Services.
The list of Prohibited Jurisdictions for the Services may include: Afghanistan, Albania, Albania, Barbados, Burkina Faso, Cambodia, Cayman Islands, Cuba, Gibraltar, Haiti, Hawaii (a U.S. state), Iran, Iraq, Jamaica, Jordan, Mali, Morocco, Myanmar, Nicaragua, North Korea, Northern Cyprus, Pakistan, Palestine, Panama, Philippines, Saharan Arab Democratic Republic, Senegal, Somalia, South Ossetia, South Sudan, Sudan, Syria, Uganda, Yemen.
11. Refund Policy
You can read the refund policy in detail upon request to the support chat https://t.me/WiNFiN_SUPPORT.
12. Complaints Policy
Win-Fin will always strive to provide quality and professional service and to respond promptly, courteously and informatively to each communication received.
You have the right to complain about the Services. Complaints should be directed to Win-Fin in the support chat room at https://t.me/WiNFiN_SUPPORT. Win-Fin undertakes to review the complaint and respond within 7 days of its initial submission. Win-Fin registers and analyzes all complaints in order to improve the quality of the Services provided.